Terms & Conditions

Processing Time

  • All orders are processed within 1–3 working days unless stated otherwise.
  • Orders placed on weekends or bank holidays will be processed on the next working day.

Shipping

  • UK delivery takes approximately 1–3 working days after dispatch.
  • Once your order has been dispatched, we are not responsible for delays caused by the courier.

Returns & Exchanges

Due to the nature of our products and for hygiene reasons, all sales are final.

We do not accept returns or exchanges on:

  • Hair bundles
  • Closures

unless the item arrives damaged or you receive the wrong product.

Items must remain:

  • Unused
  • Unwashed
  • Unaltered
  • In their original packaging with all tags intact.

Damaged or Incorrect Orders

If you receive the wrong item or your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photographs of the item
  • A description of the issue

We’ll investigate and resolve the issue as quickly as possible.

Order Changes & Cancellations

Once an order has been placed, it cannot be cancelled or amended as we begin processing immediately.

Hair Care

Our hair is 100% human hair and should be treated with professional hair care products.

We are not responsible for damage caused by:

  • Incorrect colouring
  • Excessive heat
  • Chemical processing
  • Improper maintenance

Colour Disclaimer

Hair may vary slightly in colour due to lighting, photography and monitor settings. This does not constitute a fault.

Refund Policy

For hygiene reasons, we do not offer refunds on hair products unless the item is faulty or an incorrect product has been sent.

If approved, refunds will be issued to the original payment method after the item has been inspected.

By purchasing from us…

You acknowledge that you have read and agreed to these Terms & Conditions and our Refund Policy.

Contact

If you have any questions regarding your order, please contact us via our customer support email before placing your order.